VACANCY | Business Support Administrator

Department: International Trade

Reporting To: International Business Manager

Salary: £22,000

Employment Type: Permanent

The East Lancashire Chamber of Commerce serves as a vital resource for businesses in the region, offering a range of services designed to support growth, international trade, and professional development. With a commitment to fostering a thriving business community, the Chamber provides training, networking opportunities, and advocacy on key economic and policy issues. Members benefit from access to expertise, support in reaching new markets, and initiatives to advance sustainability goals, such as the Chamber Low Carbon program.

We are seeking a dedicated Business Support Administrator to provide exceptional support within our team. This role requires ensuring that all administrative and operational tasks are completed accurately, promptly, and in accordance with Chamber procedures and audits. The ideal candidate will be energetic, enthusiastic, and self-motivated with the ability to represent the organisation professionally.

The International Trade Department at the East Lancashire Chamber of Commerce supports businesses in expanding their reach into global markets. It offers expert advice on export documentation, international trade regulations, and market entry strategies. With tailored training programs and a network of trade experts, the department helps businesses navigate the complexities of exporting and importing, ensuring compliance and efficiency.

Responsibilities

• Data entry of all information and actions for training sessions and events
• Communicate and liaise with attendees on training and events.
• Organise and provide support for local seminars and training sessions.
• Updating client records in Rubi on a daily basis, telephone calls, emails, support/assistance given, visits etc
• Produce invoices for the department and credit chase as and when required.
• Producing and marketing our information bulletin to be distributed to clients.
• Marketing of the department’s services on a weekly basis, using flyers, Mailchimp, emails and social media etc
• Contacting clients with details of our services and promoting the International Business Team
• Attending client meetings and Chamber events as and when required
• Maintain appropriate files, reports, documentation, and data.
• Assist with marketing and communications.
• Ensure follow-up action as and when necessary.
• Ensure the website is up to date with all current information.
• Shredding of all confidential information on a daily basis
• Be flexible in accordance with the requirements of the business and carry out any other duties as required.
• There will be some work required outside normal working hours in order to meet the needs of the business. A reasonable amount of overtime and travel is therefore expected.

Experience

• Proven experience in data entry and maintaining accurate records.
• Strong communication skills.
• Administrative experience.
• Experience in organising and supporting seminars or events.
• Experience with invoice production and credit control.
• Marketing skills, including experience with tools like Mailchimp and social media.
• Ability to manage client relationships and promote services.
• Experience in maintaining up-to-date website content.
• Familiarity with handling confidential information securely.
• Flexibility for occasional overtime and travel needs.

We pride ourselves on our values being Positive, Collaborative, Innovative, Supportive, and Ambassadors for the Chamber in all we do. If you share these values and are ready to make a difference, we’d love to hear from you.

Benefits

• Company Pension
• Westfield Healthcare
• Free onsite parking with access to electric chargers
• Company events
• Bereavement leave
• Death in Service
• Holidays
• Discounted breakdown cover
• Access to EV Salary exchange scheme

Schedule: Monday to Friday

Work Location: Onsite

How to apply:

If this exciting opportunity is of interest to you, please email an up-to-date CV to jobs@chamberelancs.co.uk along with a brief covering letter detailing why you would be a great fit for the role.