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Customer Complaints Procedure

We very much hope that you will not have cause to complain about the service you receive from the Chamber. However, if problems do arise we would like to reassure you that there is a procedure for dealing with them, and that we will take your complaint seriously.

In the first instance, you should try to resolve the problem with the Chamber member of staff concerned, having presented them with the appropriate information.

If you find this not satisfactory, ask to speak to their supervisor, who will then investigate your complaint and report back to you.

A management tree is illustrated below so that you can easily identify the chain of command within the Chamber.

The Chamber Chief Executive will of course be informed of major problems and can be appealed to if all the previous stages of the procedure have still left your problem unresolved.

We will always tackle problems promptly and try to resolve them as quickly as possible.

If you have any questions about the procedure, or wish for further advice, please email Louise Gaskell at info@chamberelancs.co.uk.