This course is ideal for who has a customer service responsibility towards external or internal customers whether face-to-face or by telephone.

If you consider that the main purpose of marketing is to get and keep customers, the taking care of customers is an important part of the organisation’s total marketing process. Outstanding customer care does not come cheap but its benefits soon stack up. Mediocre customer care is far more costly.

At the end of this training programme participants will be able to:

  • Understand what effective customer service means and why it’s important to the business.
  • Recognise the importance of the organisation’s image and reputation, how each individual influences these and their impact on the business.
  • Understand how their behaviour affects the customer and vice versa.
  • Deal with customers in a confident and assertive way.
  • Handle complaints constructively and deal professionally with challenging face-to-face or telephone conversations.
  • Understand and work with the customer’s motivation.

How to Book Contact Linda on 01254 356443 or Email: [email protected]